Privacy policy
Guangzhou lifisher Technology Co., Ltd. (hereinafter collectively referred to as lifisher) is committed to protecting your privacy and complying with applicable data protection laws. This privacy policy outlines how lifisher collects, uses, discloses and protects information about you. We will also describe your choice of information.
This privacy policy has been updated and will take effect on January 1, 2020.
1. Our service
2. What information do we collect?
3. How do we use your information?
4. What is your right to information about you?
5. Who has the right to access your information?
6. What international data transmissions will be carried out by lifisher?
7. How do we protect your information?
8. How long will we keep your information?
9. Changes to this privacy policy
10. The role of lifisher under GDPR and UK data protection laws
11. How to contact us
1. Our services
lifisher provides a set of social media management tools that can be accessed through our website and mobile applications. These tools allow you to integrate all social media accounts together for easy access and management through a single tool. Through this tool, you can manage your own social media, marketing activities; interact with your audience; arrange and publish messages; and analyze the results of these activities. We refer to these tools collectively as "services."
Any collection, use, and management of personal information by social networks (including Facebook, YouTube, and LinkedIn) (collectively "social networks") are subject to their respective privacy policies and terms. When using social networks, you need to abide by their privacy policies and terms; we recommend that you carefully read their privacy policies and terms, because lifisher does not take any responsibility for the collection of related information that you use to generate social networks.
Our services also enable you to customize lifisher accounts and connect them to third-party services ("third-party services"), applications that are available through our system / dashboard. The collection of your information by these third parties is subject to the privacy policies and terms of the third-party services; we recommend that you carefully read their privacy policies and terms, and lifisher will not be responsible for any relevant information collection activities that are performed by you when you use third-party services responsibility.
Our services are not available for minors, and only individuals who are 18 years of age, capable of independent civil liability, and use the services for commercial purposes can access our services.
2. What information do we collect?
We will reasonably collect information about you for the following activities:
Use our services
When you use our services, we collect the following information:
account information:
Your contact information and personal information, including your name, email address, organization name and address; your preferences, such as language, time zone, and type of communication you wish to receive from us; and pictures (if you choose Provide this picture). We may also obtain this information if you choose to use a social login service (such as Facebook login) to create or access your account.
Billing and other payment information (if you signed up for paid services or purchased a third-party service), including payment method details, such as credit card numbers.
The services you receive from us, including the type of plan, the number of team members, and transaction information related to the service.
content:
The social profile information of the social network you choose to connect to the service. For example, your Facebook and YouTube profile information may include your Facebook and YouTube usernames and profile pictures.
If you choose to share this information, it is a specific location, such as an address, city, or place (for example, a restaurant).
Your messages, posts, comments, images, advertisements, and other materials you plan and upload to the service; and the information collected from the social networks you choose to connect to, which will be displayed on our service.
The content you send and receive through social networks may contain personal information that lifisher does not directly collect or process. This may include the following information: name, photo, age, gender, geographic location, opinion, preferences, and phone number.
Logs, usage and supporting data:
Log data, which may include your IP address, the address of the web page you visited before using the service, browser type and settings, device information (such as brand, model, and operating system), date and time service used, and your browser configuration Information, language preferences, unique identifiers and cookies.
Usage data and analysis, which may include login frequency and different types of activities performed by users.
General location information, for example, the IP address when logging in and using the service and your area.
Customer support questions, issues and general feedback you choose to provide. Browse our website.
When you browse our website, we collect information about you as described below, some of which is automatically collected:
When you use the automatic chat function (chat bot) for inquiries or other requests, we may collect information about you, such as your name and email address, your specific request, and information about your use of our services.
lifisher and our authorized service providers use cookies and other similar tracking technologies on our websites and services, including web beacons, pixels and software tokens. These are described in our cookie statement.
Aggregated data on website usage, including form analysis data (such as the time it takes to complete the form), participation rate, session replays, and mouse movements. If you wish to leave this collection, please follow the steps outlined here. Please note that this requires the use of an exit cookie, so if you reset the cookie, you will need to log out again.
3. How do we use your information?
We use your information for the following purposes:
Provide and ensure our services
We need to identify and verify our users to ensure that, for example, only those authorized users can use "services" for their organizations and make changes to their accounts.
We use the information you provided during registration to set up your account, process payments, contact you about services and manage your account.
We use your contact information and information related to your request to answer your inquiries, manage contracts with you, answer your questions and requests, and send you updates and information about services.
We use log records and other data (such as general location information) (for example, the IP address of the browser or device) to help us manage the performance, security, and compliance of our services.
Where you choose to share specific location information, we will use this information to provide location-based features, such as enabling you to share your location in posts on social networks that support this feature, and use any location-dependent information Features.
We will analyze usage information, your feedback, support inquiries and survey responses to help us understand and improve our services.
4. What is your right to information about you?
Service Information
When using our services, you can log in to your account to edit your profile or organizational records to access, update, or correct most account information. If you have a request that cannot be performed by logging into your account, such as accessing other information or deleting information about you, please send an email to our privacy team. Please note that we may need to retain certain information about you, as long as you open an account for our services, provide you with our services, perform payment processing for record purposes, comply with our legal and regulatory obligations, and resolve Disputes, or enforce the applicable terms of service or other agreements between you (or your organization) and lifisher (hereinafter referred to as "Terms of Service").
Unless they are unusually extensive or complex, requests for access, correction or deletion of your information will be processed within thirty (30) days, in which case we will inform you of the expected timetable for processing the request. If you have authorized us to access your social network account, you can cancel this access at any time by following the instructions here. For example, if you have authorized us to access your information through the YouTube API service, in addition to our normal procedures for deleting stored data, you can also revoke our access to data through the Google Security Settings page at https://security.google.com/settings/security/permissions.
You can contact our support team via the preferred method listed here for additional general requirements regarding your account.
You can also opt out of the aggregate usage data collection described in "Browse our site" by following the steps outlined here.
5. Who has access to your information?
lifisher will not rent or sell your information. We restrict your information to authorized employee access, and we will not share your information with third parties except under the circumstances described below.
Employees and authorized contractors
Our employees and authorized contractors may need to access information about you when they need to perform work. For example, a customer support representative needs to access your account to verify your identity and answer your questions or requests; our email communication team will need to access your contact information to ensure that this information is sent correctly and that all unsubscribe requests are properly managed ; And our security personnel need to review the information to investigate denial of service attacks, fraudulent account activities, or other attempts to disrupt the service.
All of our employees and contractors must agree to maintain confidentiality and protect the privacy of your information.Social networks and third-party services
If you are using our service and choose to connect your social network to the service, or if you authorize a third-party service to access your account, you agree to provide information about you to the social network and the third-party service according to their respective Terms and Privacy Policy. For example, if you choose to connect a YouTube account to the service, this connection uses YouTube ’s API service and the Google privacy policy at http://www.google.com/policies/privacy will apply to you.Customer organization
If your employer or entity purchased the service on your behalf, we may disclose information about you, such as your name and email address, as well as some usage information, including whether the user is logged in to the service, how often they log in, and the cost of using the service Time service to help your employer or entity manage the use of the service and maximize the value of the service.
6. What international data transmissions does lifisher conduct?
According to the General Data Protection Regulation (GDPR) and other data protection laws, information about you can only be transferred from your region to other regions if certain requirements are met. lifisher also uses third-party service providers to provide the software, networks, infrastructure and other services required to operate the services.
Essentially, social media data can be shared with people around the world. The social networks and third-party services you choose to integrate with our services may collect, store, and process your information from around the world in accordance with their respective terms and privacy policies.
7. How do we protect your information?
lifisher maintains industry standard security protection measures to protect your information. This includes ensuring that our employees receive appropriate security and privacy training and guidance so that they understand the measures required to protect your information.
You can use access control to limit access to your information to people who need it to perform their work. For example, information about you may be provided to our customer support experts to help you resolve your request. Individuals who are allowed to process your information must comply with confidentiality obligations.We will encrypt data in appropriate places to ensure that your information is kept confidential. We conduct supplier security and privacy reviews to ensure that suppliers comply with our strict requirements to protect your information, and we have also signed data protection agreements with suppliers. All payment information is fully encrypted and processed only by the PCI certification organization.
8. How long will we keep your information?
Generally, lifisher does not permanently store content from social networks. Conversely, when you log in to the service, we retrieve data from the social network in real time so that it can be displayed in the system for you to view during the session. We store other content you generate (such as draft content posted on social networks) so that you can easily access this material on the service. The messages in your inbox are stored for 6 weeks so that you can perform any actions you need, such as replying to messages. Analytic products (such as Google Analytics) will store customer-related mention information in social media audiences for up to 25 months to enable our customers to trend and analyze.
lifisher uses aggregated data for analysis, product improvement and troubleshooting. In some cases, even if you or we delete content from our service, the content may continue to exist on the social network. If you want it to delete this content, you need to directly contact the relevant social network.
We only retain your information (for record-keeping purposes) for as long as necessary to provide the service you requested to comply with our legal obligations, resolve disputes, and enforce the terms of service.
After we no longer need to retain information about you, we will process the information in a secure manner or anonymize it.
9. Changes to this privacy policy
We may update this privacy policy at any time to reflect updates to our services, applicable laws, and other factors. If we make any major changes, we will include eye-catching notices on this website and / or our services, but we encourage you to periodically review this policy for updates.
10. The role of lifisher under GDPR and UK data protection laws
Depending on the situation and the type of data involved, lifisher can act as a data controller or data processor.
lifisher as a data controller In the following situations, lifisher acts as a data controller:
Collect information from you to set up and manage your lifisher account (for example, account information, such as your name and email address);Monitor usage information on our website;
Manage your contacts and other relevant information to send you marketing, service and other communications;
Respond to support or general inquiries; and Hiring individuals for job opportunities.
Lifisher is the legal basis for processing when the data controller
The legal basis for processing information about you includes:
Your consent (for example, when you provide information for registering an account or webinar; or provide work experience when applying for a job). If we rely on your consent to process personal data, you have the right to withdraw your consent at any time.The contract must be fulfilled (for example, we may need your information to fulfill our obligation to provide services to you in accordance with the terms related to the services you receive).
Legal rights (for example, providing and maintaining services for you, maintaining the security of services, and attracting new customers to maintain the demand for services), all of which are in the "How do we use your information?" Section).
In some cases, we may have a legal obligation to process your personal data to comply with relevant laws (for example, processing payroll and tax information to comply with relevant employment and tax regulations); in order to protect your or others ’vital interests (for example, in Obtain health-related information in medical emergencies), you must carry out the necessary processing or treatment.
lifisher is the right when the data controller
Where lifisher acts as a data controller, we outline certain rights in the "What rights do you have about information about you?" .
In addition, you may have the following rights:
Right to object to processing: You can ask lifisher to stop processing information about you (for example, to stop sending you marketing information).Right to restrict processing: You can ask us to restrict the processing of information about you (for example, where you think the information is inaccurate).Data portability rights: You may ask us to provide lifisher with information about you in a structured, machine-readable and commonly used format, and you may ask us to transfer this information to another data controller.
If you need help with any of the above requests, please email our privacy team with the details of your request so that we can consider how to help you.
Hootsuite as a data processor
In the case where you use our service and make a decision about the personal data being processed in the service (including selecting the social network account you wish to connect to the service, or uploading and using content), you act as a data controller and Hootsuite acts as data processor.
As a data controller, GDPR has certain obligations, including being responsible for managing the content of services. As a data processor, lifisher will only access and process content in accordance with your instructions (provided through services), terms of service, social network terms and applicable laws to provide you with services. As part of providing services, we may process content to further improve the service, such as enhancing usability and developing new features.
If you, as the person in charge of data, require lifisher to agree to the data protection requirements under Article 28 of the GDPR or UK data protection law, lifisher will provide a data processing appendix that meets these requirements. Please email your customer details (organization name and program information) with our request, our privacy team here.
If you use the service as an authorized user of a lifisher customer (whether the customer is your employer, another organization, or an individual), the customer will determine its own policies regarding storage, access, modification, deletion, and sharing (if any), As well as retaining personal information and content, this may apply to your use of the service. Please check with the client about the policies and settings that they have developed.
11. How to contact us
If you have any questions, concerns or feedback, please email our privacy team and privacy officer / data protection officer:
service@lifisher.com
Attn: lifisher Service Team
If we are unable to solve your problem, you also have the right to contact your local data protection agency.